1. Oh My Baby Food Shop will provide a refund under the following cases:
- The order was not fulfilled i.e. out of stock
- Replacement could not be made for damage item (Customer to return the item)
- Customer has made a request to Oh My Baby Food Shop Customer Services and obtained confirmation for refund.
2. Shop will NOT provide a refund in the following cases:-
- Respective product has not been sent back to the merchant within 3 business days after refund confirmation from Customer Services.
- Product sent in for refund does not include all original packaging and receipt attachment, any item is not in new or like-new condition, i.e. with dents, cracks, tear or broken.
- Legal proof-of-purchase or receipts are not provided, or are reasonably believed to have been forged or tampered with.
- Any product fault or damage has been caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.),
- Product labels, serial numbers, waterproof marks, false proof marks etc. show signs of tampering or alteration.
- Damage was caused to the product by external factors out of our control, including fire, flood, high winds and water.
3. Under normal circumstances, a refund will be processed by Shop within 1-3 days of receipt of the Returned Product and all information required.
4. Any claim will be subject to the maximum of the purchase price paid for a product by customers. Please note that Shop may revise its Return & Refund Policy from time to time.
5. Customers are advised to read and understand the policies prior to placing the order.
CANCELLATION
1) Oh My Baby Food reserves the rights to cancel any orders if the product is not available for any reasons. We will notify you if that is the case and return any payment that you have made. Refund will be credited into your bank account.
2) You are not allowed to cancel the order once an order confirmation email is issued and/or the parcel has been collected by courier or rider.